COSMOVIBE SOLUTIONS
Refund & Cancellation Information
Confirm the terms before payment
This website does not take payments. Before paying for a consultation or product, ask our team to confirm the applicable cancellation, refund, return, and delivery terms in writing for your particular booking or order.
Rescheduling or cancelling
Contact the team as soon as your plans change. Include your booking reference, scheduled time, and preferred alternative if you wish to reschedule. A replacement appointment is subject to confirmation.
Requesting a refund
Contact cosmovibesolutions@gmail.com with your name, booking or order reference, payment date, and reason for the request. Do not email card details or other payment credentials. The team will review the request against the terms agreed for your booking or order.
Product concerns
If an item differs from its agreed description or arrives damaged, contact the team promptly with the order reference and relevant photographs. Ask for instructions before returning anything. Custom-made items may have different agreed return terms.
No automatic promise
Submitting a request does not itself confirm approval, an amount, or a processing date. Ask the team for a written response.